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1. Introduction
McCallum Brokers CC (“McCallum Brokers”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of its clients, website visitors, and business contacts.This Privacy Policy is issued in accordance with the Protection of Personal Information Act, 2013 (POPIA) and explains how we lawfully collect, use, store, disclose, and protect personal information.
2. Responsible Party
McCallum Brokers CC is the responsible party for personal information processed through this Website and in the course of providing financial services.
Contact details:
Email: info@mccallum.co.za
Telephone: 046 636 2040
Address: PO Box 454, Grahamstown, 6140, South Africa
Contact details:
Email: info@mccallum.co.za
Telephone: 046 636 2040
Address: PO Box 454, Grahamstown, 6140, South Africa
3. Personal Information We Collect
We collect personal information that is reasonably necessary to provide financial advisory and intermediary services, respond to enquiries, and meet legal obligations. This may include identification information, contact details, financial and insurance information, communication records, and technical information relating to your use of our Website.
Where required by law, additional information may be collected to comply with FAIS, FICA, tax, and regulatory requirements.
Where required by law, additional information may be collected to comply with FAIS, FICA, tax, and regulatory requirements.
4. How We Collect Information
Personal information may be collected directly from you when you:
- contact us or submit an enquiry,
- request a quote or advice,
- enter into a service relationship with us, or
- interact with our Website.
We may also receive information from insurers, product providers, or authorised third parties where permitted by law.
5. Purpose of Processing
We process personal information for legitimate business purposes, including providing advice, arranging or administering financial products, complying with legal obligations, communicating with you, maintaining records, and improving our services.
We do not process personal information for purposes that are unrelated to our business or legal obligations.
We do not process personal information for purposes that are unrelated to our business or legal obligations.
6. Lawful Basis for Processing
Personal information is processed on one or more of the following lawful grounds:
- consent provided by you,
- performance of a contract,
- compliance with legal or regulatory obligations, or
- legitimate business interests that do not override your rights.
7. Disclosure of Information
Personal information may be shared with insurers, product providers, reinsurers, compliance service providers, IT and administrative service providers, or regulatory authorities where required.
We do not sell personal information to third parties.
All third parties are required to implement appropriate data protection safeguards.
We do not sell personal information to third parties.
All third parties are required to implement appropriate data protection safeguards.
8. Data Security
We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. Access to personal information is limited to authorised persons who require it to perform their duties.
9. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and as required by applicable laws, including FAIS, FICA, and tax legislation.
10. Cookies and Website Usage
Our Website may use cookies and similar technologies to improve functionality, monitor usage, and enhance user experience. You may disable cookies in your browser settings, although this may affect Website performance.
11. Your Rights
You have the right to request access to your personal information, request correction or deletion of inaccurate data, object to certain processing activities, or withdraw consent where applicable. Requests may be submitted to info@mccallum.co.za
12. Cross-Border Transfers
Personal information may be stored or processed outside South Africa where necessary. In such cases, we ensure that adequate data protection safeguards are in place in accordance with POPIA.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website and will apply from the effective date.
14. Complaints and Regulator Contact
If you believe your personal information has been processed unlawfully, you may lodge a complaint with us or with the Information Regulator:
Information Regulator (South Africa)
Email: enquiries@inforegulator.org.za
Website: https://inforegulator.org.za/
Information Regulator (South Africa)
Email: enquiries@inforegulator.org.za
Website: https://inforegulator.org.za/
15. Contact Us
For questions regarding this Privacy Policy or how your information is processed, please contact:
McCallum Brokers CC
Email: info@mccallum.co.za
Tel: 046 636 2040
McCallum Brokers CC
Email: info@mccallum.co.za
Tel: 046 636 2040
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